Deposit & Withdraw

Why do I lose deposits that are below the minimum?

In our exchange we use a shared wallet model, meaning that all users are depositing in the same wallet. This is standard practice for all centralized exchanges. When you send...

How do I deposit coins?

Go to Deposit and pick the coin you want to deposit. When you are into the coins wallet, select Deposit and you will find your coin wallet address. This is the address where you...

Are there withdrawal limits?

Yes, these limits are dynamic and are constantly changing. While we allow users to freely transfer any currency amongst themselves at any given time, withdrawing your account...

Why do I lose deposits under the minimum?

In our exchange we use a shared wallet model, meaning that all users are depositing in the same wallet. This is standard practice for all centralized exchanges. When you send...

Why can't I withdraw? what are holds?

A "Hold" is a restriction in your account that prevents you from withdrawing some or all of your coins. When you have a hold, we will make sure your account is worth at least...

How do I trade coins?

Once you have your coins deposited and your VIP status matches your total balance, you can trade them for other coins. When you go to the Trade's section, you can see all the...

How do I withdraw coins?

Go to Withdraw and pick the coin you want to withdraw. Once inside, select Withdraw, write down your wallet's address or email address if you want to send funds to another...